Privacy Policy

Last updated: May 13, 2026

Saife Vetmed Pvt. Ltd. ("we", "us", or "our") operates the Saife360 mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Personal Information: When you register or use our Service, we may collect:

• Name, email address, and phone number
• Company/farm name and business address
• Login credentials (stored securely using encryption)

Usage Data: We automatically collect:

• Device information (model, operating system, unique device identifiers)
• App usage patterns and feature interactions
• Push notification tokens (for delivering notifications)
• IP address and approximate location

Order Data: Product orders, order history, and related transaction details.

2. How We Use Your Information

• To provide, maintain, and improve the Service
• To process and manage your product orders
• To send push notifications about order status, updates, and announcements
• To assign you to a dedicated sales representative for better service
• To respond to your inquiries and provide customer support
• To analyze usage trends and improve user experience
• To comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Firebase (push notifications, analytics), cloud hosting providers — only as needed to operate the Service
• Saife Vetmed Employees: Your assigned sales representative can view your order history and contact details to provide personalized service
• Legal Requirements: When required by law, regulation, or legal process

4. Push Notifications

We use Firebase Cloud Messaging (FCM) to send push notifications for order updates, status changes, and important announcements. You can disable push notifications at any time through your device settings. We store your device token securely and remove tokens that are no longer valid.

5. Data Security

We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Token-based API authentication (Laravel Sanctum)
• Regular security reviews and updates

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Order data is retained for business and legal compliance purposes. You may request deletion of your account and associated data by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of push notifications
• Withdraw consent for data processing

8. Third-Party Services

Our Service may contain links to third-party websites (e.g., saifevetmed.com, poultrac-tagashed.com). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Saife Vetmed Pvt. Ltd.
New Delhi, India
Phone: +91 120-7195272
Email: info@saifevetmed.com